Refund Policy

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Refund Policy – Nurture Therapy

Effective Date: 25/03/2026
 

This Refund Policy applies to all services provided by Nurture Therapy.
 

1. General Policy

All treatments provided by Nurture Therapy are non-refundable once the service has been completed.
 

2. Cancellations and Refunds

• Appointments cancelled with at least 24 hours’ notice may be:

  • Rescheduled, or

  • Refunded (if payment was made in advance), at the discretion of Nurture Therapy

• Appointments cancelled with less than 24 hours’ notice are non-refundable.
   

3. Missed Appointments

• Failure to attend a scheduled appointment without prior notice will be treated as a no-show.

• No-shows are not eligible for a refund or rescheduling.
   

4. Prepaid Appointments

• If a session has been prepaid and the client cancels within the required notice period (24 hours), a refund may be issued via the original payment method where possible.

• Alternatively, the appointment may be rescheduled.
   

5. Unsuitability for Treatment

• If, upon consultation, it is determined that treatment cannot be safely carried out due to a medical condition or other contraindication:

  • Any payment made will be fully refunded, or

  • The appointment may be rescheduled, depending on client preference
     

6. Service Satisfaction

• Nurture Therapy aims to provide high-quality treatments at all times.

• If you are dissatisfied with your treatment, you must raise this at the time of your appointment or as soon as possible afterwards.

• Refunds will be considered on a case-by-case basis, but are not guaranteed.
   

7. Payment Method for Refunds

• Refunds (where applicable) will be issued using the original payment method where possible.

• Cash payments may be refunded in cash or via an agreed alternative method.
   

8. Contact

For any questions regarding this Refund Policy, please contact:
07946723690

By booking an appointment, you agree to this Refund Policy